National Certificate: IT – Technical Support

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

The qualification can be acquired in the traditional way of formal study as well as in the workplace, through learnerships.
A Qualifying learner at this level will be a well-rounded entry-level Systems Support professional with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, allowing for specialisation in one of the following Systems Support fields:

  • Hardware and Infrastructure Support for Personal Computers
  • Hardware and Infrastructure Support for Office Products
  • Data Communications and Networking
  • (and any new field not specified yet, allowing for new specialisations in this area)

Duration

One year programme.

Minimum Entry Requirements

English and Mathematics at NQF level 3 or successful completion of Grade 11

What will I learn?

  • Safety around computers
  • Computer Network Principles
  • Contact Centre procedures and ethics
  • Information & Computer Systems
  • Computer Technology(hardware and software)
  • Mathematical Literacy
  • Communication: English and a second language

Careers you’d be great at

  • End-user Support Technician
  • IT Technician
  • Network Technician
  • Server Administrator
  • LAN Administrator